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Help and FAQs

General Help and FAQs

 

Q. Is Canine Ketchup good for my dog ?
A. Canine Ketchup has a multitude of health benefits for your dog. It is 100 % natural & gives your dog a source of fibre, protein, vitamins A  D B. Iron & magnesium and omega 3. Very low in sugar, salt and fat.


 

Q. How long will Canine Ketchup last ?
A. Canine ketchup will last a year unopened from the date of manufacture in ambient storage.

Once opened the bottle should to be kept in a fridge and will last for 30 days. 


 

Q. How do I put it on my dog’s food ?
A. It is dispensed just like a normal squeezy condiment bottle. Squeeze some out on top of dry dog food and watch your best friends enjoy their meals!


 

Q. My dog has gluten intolerance can I still use Canine ketchup ?
A. No problem, Canine Ketchup is Gluten free. 


 

Q. Where can I buy Canine Ketchup ?
A. You can buy it directly from our website or from selected retail partners on the high street.


 

Q. How much does it cost ?
A. Canine Ketchup is priced at £4.99 for one bottle and £13.99 for a pack of three bottles.


 

Q. What happens if my child accidentally puts some on their food?
A. Canine Ketchup is made to human food standards and is safe for humans to eat.


 

Contacting Canine Ketchup 

 

Q. How can I contact Canine Ketchup Limited about an enquiry?
A. If you would like to contact us email us on customerservice@canineketchup.com and our friendly customer services team will aim to respond within 24 hours of receiving your email.


 

Q. What hours are the Canine Ketchup customer service team available?
A. From 9am to 5.30pm on Mondays-Fridays


 

 

Shipping Information

 

Q. What are the delivery charges and shipping details?
A. Canine Ketchup delivery charges and details are as follows;
All items will be delivered to the address you have confirmed at the point of your order.

    • Standard Delivery for 1-4 bottles: £1.99 (2-3 day delivery)
    • Standard Delivery for 5-10 bottles: £3.99 (2-3 day delivery)

Standard Delivery is through Royal Mail for 1-4 bottles and UPS for over 5 bottles

Orders placed before 12.00 will be sent out on the same day. Any orders placed on or after 12.00 may not be dispatched until the following morning. Any orders placed on Friday after 12.00 will be dispatched Monday morning with standard next day delivery.

Please note that we are unable to process orders for delivery on weekends or public holidays.


 

Q. Do You Ship Internationally?
A. No, we do not currently ship outside of the United Kingdom.